The NAPA Auto Care Center Code of Ethics
AS A NAPA AUTO CARE CENTER WE TAKE QUALITY WORK & CUSTOMER SERVICE VERY SERIOUSLY WHICH IS WHY WE ADHERE TO THE FOLLOWING CODE OF ETHICS
- Dedication to complete customer satisfaction.
- Enacting a fair settlement system for customer complaints (should they occur).
- Exercising reasonable care for each customer’s property.
- Offering a nationwide/24 month/24,000 mile warranty on Parts & Labor for qualifying services and repairs.
- Offering honest and fair pricing.
- Providing high-quality diagnostic and repair services.
- Staffing ASE-Certified technicians.
- Upholding the highest standards of automotive service in the industry.
- Using quality Napa Parts.